Returns

Our policy on returns is store credit or exchange only within 14 days of receipt. If 14 days have gone by since you received your purchase, unfortunately we can not offer you a store credit or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. 

To complete your return, we require a receipt or proof of purchase.

Please return your purchase to:

Fe Noel
206 Rogers Ave.
Brooklyn, NY 11225

There are certain situations where only full and partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons due to our error


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or store credit.
If you are approved, then your refund will be processed, and store credit code will be emailed to you for future use within a certain amount of days.

Expedited processing fees are non-refundable.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customercare@fenoel.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We do replace items if they are damaged or not as described. If for some reason the item does not fit we will also replace it. If you need to exchange it for a different item, send us an email at customercare@fenoel.com and send your item to: 206 Rogers Avenue Brooklyn, New York US 11225.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

Shipping
To return your product, you should mail your product to: 206 Rogers Avenue Brooklyn, New York US 11225.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.