Order Processing & Shipping

PROCESSING

Our processing time is 3-5 business days. If you need your order by a specific date please email customercare@fenoel.com and a member of our Customer Care team will be able to assist you. 

SHIPPING

All orders being shipped to APO/FPO or PO Box will be mailed via USPS. Orders are provided with a traceable tracking number via email.  

US SHIPPING RATES

All US orders are shipped via UPS or USPS and should be received within 7-10 business days after processing. Delivery time does not include Saturdays, Sundays or holidays. Saturday delivery is only available if prearranged with Customer Service. Please email customercare@fenoel.com 

Shipping rates vary per location. Calculate your shipping rate at checkout.

Domestic shipping costs and methods

INTERNATIONAL SHIPPING

For orders shipped outside the United States, the billing and shipping address must be the same. Shipping will be provided via your choice of UPS, DHL or Global Express Mail through the United States Postal Service. Please use a valid street address, as we cannot ship to PO or APO boxes. International orders are not guaranteed to ship the next business day because additional verification is often necessary. Please allow up to 10-15 business days for delivery. Any delays at customs once the parcel has reached the destination country are not under our control. Please note, order modifications cannot be made after the order has been placed.

We are able to ship to most countries. Such orders cannot be processed on line, but you may email, or phone (866-342-4665) in your order. We recommend phoning in your credit card number; for security purposes, email is not advised. Please contact us at customercare@fenoel.com. International shipping fees range from $20 - $135 USD, depending on the country you live in, the shipping service you select, and the weight of your package. If you exchange an item, you will be responsible for shipping charges that apply to the reshipment of the item.

CUSTOMS DUTIES AND OTHER FEES

Please note that shipping charges do not include taxes or duty. The customer is solely responsible for any customs, duties, foreign taxes or other fees that his/her country may impose to take delivery of his/her order. Any abandoned packages are at the responsibility of the customer. In order to comply with export regulations, we are required by U.S. law to declare the exact value of all items ordered and to mark them as dutiable "merchandise." Declaring less than the true value is both a violation of American law and the laws of most other countries. In addition, we could lose the right to export to your country should it ever be discovered that we were misrepresenting the value. Because we are a retailer, we are prohibited by law from marking your order as "gift," even if the order is intended as a gift by its recipient. Call your local customs office for details about these charges.